Since we cannot accept your order or form a legally binding agreement without further communication, please review these Terms and Conditions to ensure they include everything you need and exclude anything you find unsatisfactory.

If you have questions or concerns, feel free to contact us.

Please be aware that both our Terms and Conditions and those of our Suppliers (which can be provided upon request) apply to any quote or order with BG World Travel.  For group orders of ten or more passengers, if there is any conflict between terms, the Supplier's Terms and Conditions will take priority.  The group booking process is intended only for passengers traveling together as a group, or for solo travellers where appropriate.  Businesses wishing to use group booking for unrelated passengers must contact us before making a reservation.  Also, online check-in will not be available for bookings made by businesses for unrelated passengers when we are notified this process has been used.

 

​Application

1. These Terms and Conditions govern your purchase of Goods or Services from us (hereafter referred to as "the Customer" or "you"). We, William Petrie-Hurn trading as BG World Travel, are located at 25 Southbrook Field, Cambridgeshire, CB23 3UW.  For any correspondence, please contact us via email at bgworldtravel@pm.me or by telephone at 07762 480710 (hereafter referred to as "the Supplier," "us," or "we").

• These terms govern all sales of “Package or Services” to you.  By placing an order for any “Package or Services”, you agree to comply with these Terms and Conditions. 

• Prior to submitting an order to our Supplier, you will have to accept these Terms and Conditions by clicking the 'I Accept' button on our website or by physical signature and returning document should you require paper copy.  Should you choose not to click this button or sign and return this document, we will be unable to process or confirm your order. 

• Purchases from the Website or by telecommunications are only permitted if you are at least 18 (eighteen) years of age and legally eligible to enter into a contract.  We will request government-issued identification to verify your age; failure to provide such evidence will result in your order not being processed further.

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For bookings involving more than one individual, the person making the booking will be designated as the “lead name”.  The lead name must have the authority to make the booking in accordance with these Group Terms and Conditions, our BG World Travel Terms and Conditions, and any applicable policies and regulations, on behalf of all individuals listed on the booking as well as the parent or guardian of any party members under 18 (eighteen) years of age at the time of booking. By confirming the booking, the lead name affirms that they possess this authority.  The lead name will serve as the primary point of contact and will receive all communications and correspondence from us (or our suppliers) on behalf of the entire group.

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Interpretation

• Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft, or profession;

• Contract means the legally binding agreement between you and us for the supply of the “Package or Services” or “Services”;

• Delivery Location means the location where the “Package, Product or Services” are to be commenced, as set out in the Order;

• Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

• Package, Product or Services means the “Package, Product” or “Services” advertised on the website or social media that we supply to you of the number and description as set out in the

• Order; means the Customer's Order for the “Package, Product” or Services” from the Supplier as submitted following the step-by-step process set out on BG World Travel’s Website or social media platforms;

• Accepted, Arrival, Departure; means the Customer's Order for the “Package, Product or Services” from BG World Travel’s Supplier will have or should have been accepted and commenced;

• Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website, social media, email or other form or communication;

• Website means our website https://www.bgworldtravel.co.uk or social media platform on which the “Package, Product or Services” are advertised.

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“Package, Product or Services”

1. The description of the “Package, Product or Services” is as set out on the Website, social media, catalogues, brochures, or other form of advertisement.  Any description is for illustrative purposes only and there may be small discrepancies in the images, details, size, colour of the “Package, Product or Services” supplied.

2. In the case of any “Package, Product or Services” made to your unique requirements; it is your responsibility to ensure that any information or specification you provide is accurate.

3. All “Package, Product or Services” which appear on the Website or social media are subject to availability.

4. We or the Supplier can amend the “Package, Product or Services” which are necessary to comply with any applicable law or safety requirement.  We will notify you of these changes accordingly on production of quotation or order, you will have the right to amend or cancel before final confirmation of order.

 

Personal Information

1. We retain and use all information strictly under the Privacy Policy which can be found on our website or by request.

2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post if you expressly agree to this.

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Basis of Sale

1. The descriptions of our “Package, Product or Services” on our website or social media are not contractual offers. If you place an Order online or by phone, we reserve the right to reject it for any reason, though we will aim to promptly inform you why.

2. The ordering steps are listed on our website or provided through other communications. Each stage lets you review and fix mistakes before submitting your Order. It's up to you to make sure you've completed the process correctly.

3. A Contract for purchasing the “Package, Product or Services” is only created when you receive our confirmation email (Order Confirmation). Please verify your Order Confirmation immediately and let us know of any errors. We cannot be held liable for inaccuracies in your Order, and any costs due to uncorrected errors must be covered if changes are required. By ordering, you agree to receive a written Contract confirmation (such as an email) detailing everything in the Order Confirmation. You should expect the Order Confirmation within a reasonable timeframe, but always at least three days prior to the commencement of any “Package, Product or Services”.

4. After placing your Order, you cannot change the date, departure, or arrival point. Name changes are not permitted within 36 hours before departure.

5. Any quotation we give remains valid for seven days from its issue unless withdrawn sooner. Quotations depend on availability, and any updates will be communicated before confirming your Order.

6. Changes to the Contract—including the description, fees, or any other terms—cannot take place after the agreement is made unless both parties, Customer and Supplier, approve such changes in writing.

7. These Terms and Conditions are meant for Contracts made with Consumers. If you are not acting as a Consumer, please notify us; we can then offer more suitable contract terms, which could even benefit you by providing business rights.

 

Price and Payment

1. The price of the “Package, Product or Services,” as well as any applicable additional charges, shall be as indicated on the Website or communicated via telecommunications at the date of the Order, or such other price as may be mutually agreed in writing.

2. Prices and charges may be exclusive of VAT at the prevailing rate at the time of the Order; details regarding VAT will be communicated separately. These amounts are payable in addition to the cost of the “Package, Product or Services.”

3. To confirm a booking, a non-refundable and non-transferable deposit of at least £60 (sixty pounds GBP) is required. For bookings made within 14 weeks prior to departure, full payment must be rendered at the time of booking.

4. Payment must be made by submitting credit or debit card details with your Order, allowing us to process payment immediately or, alternatively, fourteen (14) weeks before commencement of the “Package, Product or Services.” BACS payments can be accepted; however, release of the “Package, Product or Services” shall occur only after confirmation of receipt of funds, which may take up to three (3) working days from the date of transfer.

5. The remaining balance will be automatically charged to the credit/debit card used for the deposit. Payment may be settled prior to this date; however, please note that BG World Travel cannot issue refunds for payments in the event of cancellation.

6. In instances where price comparison with alternative sources has been arranged, the Consumer is required to provide written quotations for validation. Failure to submit these quotations, which must indicate the source, date, and an exact match of the “Package, Product or Services” offered by BG World Travel, will result in provision at the original quoted price.  BG World Travel reserves the right to verify the source and pricing for compatibility prior to confirming price matching.

7. Should full payment not be received within fourteen (14) weeks of the scheduled departure date, we reserve the right to treat the booking as cancelled by you and retain both the deposit and any other payments made in relation to your booking.

8. For group bookings involving ten (10) or more persons, BG World Travel must receive the names of all participants at least twenty-one (21) days before departure. If the booking is made by a business entity, all supplied names will be considered final, with no further changes permitted, and payment liability applies accordingly.

9. Modifications to the Order following confirmation of the “Package, Product or Services” will incur an administration fee of £40 (forty GBP) per name per “Package or Services” included in the Order.

10. 10. Additional parties may be added to the Order upon payment of an additional deposit of £60 (sixty GBP) per person, unless such additions are made within fourteen (14) weeks of departure, in which case the full balance will be due.

 

Commencing, Start, Beginning of Package, Product or Services

1. The consumer will receive the “Package, Product or Services”, by the time or within the agreed period or, failing any agreement in any event due to extreme weather, nature disasters or subject to government restrictions alternate “Package, Product or Services” may be supplied accordingly.

2. You must comply with BG World Travel and the Suppliers Terms and Conditions where you may require confirming details of all parties within the timescale required.  BG World Travel and Supplier may refuse to accept late parties, and no refunds will be made under these circumstances.

3. In any case, regardless of events beyond our control, if we or the Supplier cannot process the beginning of the “Package, Product or Services” on time, you can (in addition to any other remedies) treat the Contract at an end if:

4. . we have refused to commence the “Package, Product or Services”, or if the commencing date is essential considering all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that commencing date on was essential; or

5. after we have failed to commence on time, you have specified a later period which is appropriate to the circumstances, and we have not commenced within that period.

6. If you treat the Contract at an end, we will do our best to (in addition to other remedies) promptly resolve, return payments made under the Contract that can be returned.

7. If you were entitled to treat the Contract at an end, but do not do so, you are prevented from cancelling the Order for any “Package, Product or Services” or rejecting “Package, Product or Services” that should have commenced.

8. If any  “Package, Product or Services” form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the  “Package, Product or Services” or the character of the unit) you cannot cancel or reject the Order for some of those  “Package, Product or Services” without also cancelling or rejecting the Order for the rest of them.

9. We do not generally allow addresses outside England, Wales, Scotland, Northern Ireland, the Isle of Man, and the Channels Islands to Order any “Packages, Products or Services”.  If, however, we accept an Order with conditions met by the Consumer for outside that area, you may need to pay additional charges or taxes (i.e. GBP conversion rates, local taxes) as we will not pay them.

10. If you or your nominee fails, through no fault of ours, to commence the “Package, Product or Services” at the location stated, you or your nominee will not be allowed to claim any monies returned.  If you or your nominee fails to commence the start of the “Package, Product or Services”, you may (if covered) be entitled to claim through your private insurance under conditions stated and provided evidence you can be obtained.

11. The “Package, Product or Services” will become your responsibility from the specified start date.  You must, if reasonably practical, examine the “Package, Product or Services” and notify us in writing within 24 (twenty-four) hours of any issue should there be any claim raised after commencement of the “Package, Product or Services”.

 

Risk and Title

1. Risk of damage to, or loss of, any part of the “Package, Product or Services” will pass to you when the “Package, Product or Services” commence.

2. You do not own the “Package, Product or Services” until we have received payment in full.  If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any part of the “Package, Product or Service” and end any right to the “Package, Product or Services” still owed by you, in which case you must return any documentation and right of commencing the “Package, Product or Service” to us.

3. You must ensure that you and any parties in group have suitable private insurance cover in place, as claims against BG World Travel or Suppliers for damage, loss of part of whole of the Order will not be considered.

 

Withdrawal, Returns and Cancellation

1. You can withdraw at any time before the Order and Contract is made by telling us.  If you simply wish to change your mind and without giving us a reason, and without incurring any liability we have the right to withdraw, cancel the Order.

2. This is classed a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. 

 

These Cancellation Rights for the following “Package, Product or Services” (with no others) in the following circumstances may incur additional Cancellation charges:

- “Package, Product or Services” that are made to your specifications;

- “Package, Product or Services” which are or are clearly personalised;

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Right to Cancel

1. Subject as stated in these Terms and Conditions, you can cancel this contract within 10 (ten) days without giving any reason.  This will allow and ensure that any Contract made with Suppliers and Third parties can be cancelled within Suppliers and Third parties Terms and Conditions of 14 (fourteen) days or otherwise stated in Suppliers Terms and Conditions.

2. The cancellation period will expire after 14 (fourteen) days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the “Package, Product or Services”.  In a contract for the supply of “Package, Product or Services” over time (i.e. subscriptions), the right to cancel will be 14 (fourteen) days after the first delivery.

3. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g. a letter sent by post or email).  You can use the attached model cancellation form, but it is not obligatory.  In any event, you must be able to show unmistakable evidence of when the cancellation was made, so you may decide to use the model cancellation form.

4. We will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (e.g. by email) without delay.

5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel during normal working hours before the 14 (fourteen) day cancellation period has expired.

 

Effects of Cancellation in the Cancellation Period

1. Where the Orders are made and you wish to cancel part of the Order, you may do so, however cancellation charges, administration costs will apply and will amount to the loss of deposit and any other prepaid sums.  This procedure must be completed no later than 12 (twelve) weeks prior to the departure date.

2. Except as set out below, if you cancel this Contract, we will reimburse your payments received from you (except for the supplementary costs arising if you chose to cancel the Order, these maybe standard, fees or percentage of deposit or monies paid by the Supplier and BG World Travel).

3. If you cancel your Order less than 12 (twelve) weeks prior to departure cancellation charges will apply which can be the complete monies paid.

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Deduction, Timing of Reimbursement for “Package, Product or Services” Supplied

1. We may make a deduction from the reimbursement for loss in monies of any “Package, Product or Services” that we cannot reasonably resell.

2. We will make the reimbursement without undue delay, and not later than: 60 (sixty) days after the day we receive back from you any documentation or supplied “Package, Product or Services”, or 28 (twenty-eight) days after you have provided evidence requested by Suppliers.

3. If no “Package, Product or Services” were supplied, we will make the reimbursement without undue delay, and not later than 60 (sixty) days after the day on which we are informed about your decision to cancel this Contract.

4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

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Returning “Package, Product or Services”

1. If you have received  “Package, Product or Services” in connection with the Contract which you have cancelled, you must return any parts of the  “Package, Product or Services” or hand them over to us at 25 SOUTHBROOK FIELD, CAMBRIDGESHIRE, CB23 3UW without delay and in any event not later than 7 (seven) days from the day on which you communicated to us your cancellation of this Contract. The deadline is met if you send back the “Package, Product or Services” before the period of 7 (seven) days has expired.  You agree that you will have to bear the cost of returning the “Package, Product or Services”.

2. For the purposes of these Cancellation Rights, these words have the following meanings:

• a. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

• b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of “Package, Product or Services” to a consumer, and the consumer pays or agrees to pay the price, including any contract that has both “Package, Product or Services” and services as its object.

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Conformity

1. We have a legal duty to supply the “Package, Product or Services” in conformity with the Contract and will not have conformed if it does not meet the following obligation.

2. Upon commencement, the “Package, Product or Services” will:

• a. be of satisfactory quality and according to consumer rating;

• b. be reasonably fit for any particular purpose for which you buy “Package, Product or Services”  which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

• c. conforms to their description.

1. We will provide the following after-sales service: We will provide support and customer services to clients until they return home to United Kingdom or until the end of their stay within the United Kingdom.  Clients can contact BG World Travel up to 3 (three) days after return to raise any complaints regarding their product or service.

 

Successors and Our Sub-Contractors

1. Either party can transfer the benefit of this Contract to someone else and will remain liable to the other for its obligations under the Contract.  The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

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Circumstances Beyond the Control of Either Party

1. In the event of any failure by a party because of something beyond its reasonable control:

• a. the party will advise the other party as soon as reasonably practical; and

• b. the party's obligations will be suspended so far as is reasonable, provided that the party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to commencement and any right to cancel, below. Privacy

1. Your privacy is critical to us.  We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our:

Privacy Policy (https://www.bgworldtravel.co.uk/privacypolicy) and

Cookies Policy (https://www.bgworldtravel.co.uk/cookiepolicy).

1. For the purposes of these Terms and Conditions:

• a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.

• b. 'GDPR' means the UK General Data Protection Regulation.

• c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

1. We are a Data Controller of the Personal Data we Process in providing “Package or Services” to you.

2. Where you supply Personal Data to us so we can provide “Package, Product or Services”  to you, and we Process that Personal Data in the course of providing the “Package, Product or Services” to you, we will comply with our obligations imposed by the Data Protection Laws:

• a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

• b. we will only Process Personal Data for the purposes identified;

• c. we will respect your rights in relation to your Personal Data; and

• d. we will implement technical and organisational measures to ensure your Personal Data is secure.

1. For any enquiries or complaints regarding data privacy, you can e-mail:

bgworldtravel@pm.me

 

Excluding Liability

1. BG World Travel Terms and Conditions include, but are not limited to rules and limits on liability for personal injury or death, rules and limits on liability for baggage and the availability of an excess valuation charge, restrictions on claims (including time limits for filing a claim and bringing an action against the BG World Travel or the Supplier, rights of BG World Travel or the Supplier to change terms of the contract of “Package, Product or Services”, the right to refuse “Package, Product or Services”, limits on liability for delay or failure to perform a service (including schedule changes, substitution of alternate transportation and re-routing), and your rights under applicable regulations and the Montreal Convention 1999.

2. BG World Travel or the Supplier does not exclude liability for:

1. any fraudulent act or omission; or

2. for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. 

Subject to this, the Supplier is not liable for:

1. loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or

2. loss (e.g. loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the “Package or Services” wholly or mainly for its business, trade, craft or profession.

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Governing Law, Jurisdiction and Complaints

1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

2. Disputes can be submitted to the district of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

3. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute or complaint should be required, clients are requested to contact BG World Travel immediately to try get the complaint resolved immediately while they are at their destination. Should a dispute or complaint be raised after the incident the client has 3 (three) days to raise this on return, and we aim to resolve and have solution within 14 (fourteen) working days subject to response from third party companies.

4. We aim to follow these codes of conduct, copies of which you can obtain as follows: ABTA, ATOL & CLIA Code of conduct for travel agents available from

https://www.abta.com/

https://www.atol.org/about-atol/

https://cruising.org/cruise-industry-regulation

 

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_________________________________________________________________________________________________________________________________

Model Cancellation Form

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To:        

William Petrie-Hurn

BG World Travel

25 SOUTHBROOK FIELD

PAPWORTH EVERARD

CAMBRIDGESHIRE

CB23 3UW

Email address: bgworldtravel@pm.me

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I/We* hereby give notice that I/We* wish to cancel my/our* contract of sale of the following “Package or Services”*for the supply of the following service*, Ordered on*/received on* 

______________________ (date received)

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Name of consumer(s):     _______________________________________________________________

                                 _______________________________________________________________

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Address of consumer(s):  _______________________________________________________________

                                _______________________________________________________________

                                _______________________________________________________________

                                _______________________________________________________________

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Signature of consumer(s) (only if this form is notified on paper): ______________________________
 

Date: ____________________________________________________________________________________

 [*] Delete as appropriate.

 

This document was revised 8th November 2025 and remains © Copyright BG World Travel 2025